I am available for guest speaking engagements - either presentations or keynote speeches. I am also available for media appearances as a subject matter expert. Workplace e-mail has proven to be a hot topic and one of great interest to a wide variety of people. Please contact me through this site or at 519-661-3357 for further information.
Consulting and Training
Overuse of e-mail communication creates tension and stress in the workplace in three ways:
- loss of control as people feel powerless to stop the constant e-mail torrent
- greater isolation as human contact is reduced in favor of e-mail use
- reduced productivity as workers spend more time battling low-value e-mail traffic
Research has shown that for people who receive 54 e-mails daily (2003 North American average), nearly one hour on average each day is spent unproductively on e-mail. This represents a 12% drain on corporate resources, which depending on the size of your payroll, can be millions of dollars annually.
To help combat this problem, I deliver custom solutions in two areas:
Strategic - working with departments and organizations to assist them in isolating the unproductive elements in their electronic communication systems.
Examples of typical assignments are:
- fact-finding to determine specific productivity problems and quick wins
- selected research (questionnaire and/or focus groups) to obtain key data and provide information on e-mail overuse triggers as well as cost-reduction recommendations
- establishing e-mail policies and corporate-wide programs and benchmarks to measure effectiveness
Individual - working with employee groups to provide training on more productive and practical e-mail management.
Delivered live:
- one hour presentations for audiences of 40 people or more (further tailored for use with executive decision makers)
- workshops for managers on how to lead the change to better electronic communication
- skill development on e-mail context and content; 2 hour or ½ day sessions
Fees are based on the services requested and the nature of the established programs. If you are interested in reducing e-mail overload in your department or organization, please contact me to discuss options.
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